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Network Sales and Services Handbook (Cisco Press Networking Technology)

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Network Sales and Services Handbook (Cisco Press Networking Technology)

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    Available in PDF Format | Network Sales and Services Handbook (Cisco Press Networking Technology).pdf | Unknown
    Matthew J Castelli
A technical handbook for network sales and customer service personnelNetwork Sales and Services Handbook covers the following:Foundational concepts and discussions of how networks interconnectThe OSI model and its fundamental importance for moving information between computers on an internetworkCustomer premises equipment, including a discussion of hardware commonly found at a customer siteThreats to a network and methods for protecting a network against such threatsConcepts of geographical networks and the three-tiered network hierarchyQoS and a network's capability to provide better service to select network traffic over various internetworking technologiesMethods available to remote users for securely accessing organizational resourcesPublic switched telephone network services and customer accessMultiprotocol Label Switching (MPLS) and how it is used in a network backboneThe fundamentals of fiber-optic networks, including Synchronous Optical Networks and Dense Wave Division MultiplexingOne of the most significant challenges in any technical organization is knowledge transfer: getting the knowledge from those "in the know" (network engineers or consultants) to those on the "front lines" (those individuals who are selling and supporting a client's network services). Because these individuals tend to be quota driven, a sales/service team often does not have a lot of available time away from the field: potentially resulting in lost revenue. Understanding knowledge transfer is necessary for people working as customer service representatives and managers, engineering technicians, and presales account managers.Network Sales and Services Handbook provides sales and support professionals the fundamental technical knowledge necessary to understand customer needs. Designed as a complete reference guide, Network Sales and Services Handbook details networking basics, including foundational concepts and discussions of the many different LAN and WAN technologies and their functionality. Also included are fundamental discussions on quality of service (QoS), voice networks, and fiber optics, as well as a brief summary of the common routing protocols used in an internetwork.If you are a non-engineer associated with an engineering environment, Network Sales and Services Handbook is an essential part of your resource library.  
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  • Pdf

*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.

Formats for this Ebook

PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes

Book details

  • PDF | 464 pages
  • Matthew J Castelli
  • Cisco Press
  • Unknown
  • 2
  • Computers Technology
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